Privacy Policy

1. Introduction

Welcome to Plai (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered design platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details
• Payment Information: Billing address, payment method details (processed securely by our payment partners)
• Design Content: Text prompts, uploaded images, and created designs
• Communications: Messages you send us through contact forms or support channels

2.2 Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, device type, operating system
• Performance Data: Error logs, performance metrics, and diagnostic information
• Cookies and Tracking: Data collected through cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our AI design generation services
• Process and fulfill product orders
• Manage your account and provide customer support
• Personalize your experience and recommendations
• Communicate with you about our services, updates, and promotions
• Ensure platform security and prevent fraud
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our services

4. AI and Machine Learning

4.1 AI Training

We may use aggregated and anonymized data from user interactions to improve our AI models. Individual designs and personal information are not used for AI training without explicit consent.

4.2 Design Processing

Your text prompts and uploaded images are processed by our AI systems to generate designs. This data is temporarily stored during processing and permanently stored only if you save the design.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Printing Partners: To fulfill physical product orders
• Payment Processors: To process payments securely
• Cloud Services: For data storage and platform hosting
• Analytics Providers: To understand platform usage (anonymized data only)

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures for data breaches

7. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until you delete your account or request deletion
• Designs: Until you delete them or your account is terminated
• Order History: For 7 years for accounting and legal purposes
• Usage Data: Up to 2 years for analytics and improvement purposes

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

• Request a copy of your personal data
• Export your designs and account information

8.2 Correction and Update

• Update your account information at any time
• Correct inaccurate personal data

8.3 Deletion

• Delete individual designs from your account
• Request deletion of your entire account and associated data

8.4 Communication Preferences

• Opt out of promotional emails
• Manage notification settings

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Ensure platform security

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

13. Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes indicates acceptance of the updated policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it’s used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

15. European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing

16. Contact Us

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Effective Date: This Privacy Policy is effective as of July 26, 2025and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.