Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

2. How We Use Cookies

Plai uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized content. We use cookies for the following purposes:

• Essential platform functionality
• User authentication and security
• Remembering your preferences and settings
• Analytics and performance monitoring
• Personalization and content recommendations

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the platform to function properly. They enable core functionality such as user authentication, security features, and basic platform operations.

3.2 Functional Cookies

These cookies enhance your experience by remembering your choices and preferences, allowing us to provide a more personalized service.

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This helps us improve our services.

3.4 Marketing Cookies

These cookies are used to deliver more relevant advertisements and track the effectiveness of our marketing campaigns.

4. Third-Party Cookies

We work with trusted third-party services that may also set cookies on your device. These include:

4.1 Analytics Services

• Google Analytics: Website usage analytics and reporting
• Mixpanel: User behavior tracking and analysis

4.2 Payment Processing

• Stripe: Secure payment processing and fraud prevention
• PayPal: Alternative payment method processing

4.3 Customer Support

• Intercom: Live chat and customer support features
• Zendesk: Help desk and ticket management

4.4 Social Media

• Facebook Pixel: Social media advertising and analytics
• Twitter Analytics: Social media engagement tracking

5. Cookie Duration

Cookies may be either session cookies or persistent cookies:

5.1 Session Cookies

These are temporary cookies that expire when you close your browser. They are essential for basic platform functionality.

5.2 Persistent Cookies

These remain on your device for a set period or until you delete them. They help us remember your preferences between visits.

6. Managing Your Cookie Preferences

6.1 Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies have been set and delete them individually
• Block third-party cookies
• Block cookies from particular sites
• Block all cookies from being set
• Delete all cookies when you close your browser

6.2 Browser-Specific Instructions

6.3 Cookie Consent Manager

We provide a cookie consent manager that allows you to customize your cookie preferences. You can access this at any time through the “Cookie Settings” link in our footer.

7. Impact of Disabling Cookies

While you can disable cookies, please note that doing so may affect your experience on our platform:

• Essential cookies: Disabling these may prevent core functionality from working
• Functional cookies: You may need to re-enter preferences on each visit
• Analytics cookies: We won’t be able to track usage to improve our services
• Marketing cookies: You may see less relevant advertisements

8. Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activity tracked. Currently, there is no standard way for websites to respond to these signals, but we respect your privacy choices and provide clear cookie management options.

9. Mobile App Data Collection

If you use our mobile application, we may collect similar information through mobile-specific technologies such as device identifiers, push notification tokens, and app usage analytics.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

11. Legal Basis for Processing

Our legal basis for using cookies depends on the type:

• Essential cookies: Legitimate interest (necessary for platform functionality)
• Functional cookies: Consent or legitimate interest
• Analytics cookies: Consent or legitimate interest
• Marketing cookies: Consent

12. International Transfers

Some of our third-party service providers may be located outside your country. We ensure appropriate safeguards are in place when transferring your data internationally.

13. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Effective Date: This Cookie Policy is effective as of July 26, 2025and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.